Catching up, Kmart still sucks and Coleman is AWESOME

I know, I know I've been all quiet of late. The news from the ZMan is that I started a new job at the end of last year that involves me going out of the house and working in an office during the daytime. Its messed with our schedules a lot and only now do I feel like I'm on top of some things. I can't say much more other than its an XNA game, it uses the Sunburn Engine and its going quite well. We have an early build due next Friday so I'm working lots of hours.

So while I take a little beer break from my coding I thought I would catch you up on some things:

  • The double marathon was completed 5:06 and 5:24 - my 2 slowest marathons 24 hours apart. So a grand total of 10:30 for 52 miles which implies correctly that it was easier to do than 50 miles in one go which took me 11:13
  • The weight loss did well and then Thanksgiving and Christmas happened and I put it all back on. We're planning a tropical trip later inthe year and clearly I need to fit into my speedos so its time to buckle down. J's on a no/low carb thing for a while so I joined in... boy its hard and we've had some interesting recipies with coconut and soy flour but I'm down to 228 so its working. A few more weeks and then we slowly increase the carbs back. Yes folks other than a few squares of dark I am chocolate free for 3 weeks now! (Thankfully not bacon free). I have however used up a few carb credits on beer
  • My Kmart return finally got a refund 9 weeks after the order was started. I had about 10 more stupid emails like the ones in that blog before 5 in one day finally meant they escalated to someone with authority. Its the worst customer support I have ever had. One day I will post the whole thread for you to laugh at. They did send me a $35 amex gift card which I will NOT be spending at Kmart. I doubt I will ever shop there again and I'm in half a mind never to use sears online as they are all part of the same company

Just to prove good customer service exists I would like to highlight Coleman - they make camping gear - we got some camping plates etc for Christmas this year. I opened the box at the time and all looked good. A week or so ago I decided to move the stuff in with the camping supplies and dicovered that one of the plates and one of the cups was damaged. Enamel everywhere. I enquired with Amazon (where they were purchased from) and they told me it was too late to return them. So I emailed Coleman to see if there was some way to get one plate and one cup. To my amazement they replied in under 12 hours, the email was clearly written by a human and didn't come from some database of customer support sentences and to finally blow my mind they offered to ship out an entire new set. No cost, no obligation to even return the previous one. All I had to do was send them some photos of the damage.

So ZMan says - screw KMart - buy Coleman!

...and have a nice day everyone. Its raining heavily here in WA!

 

 

Published 12 February 2011 04:59 PM by zman

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